Now Teach: Data, Systems and Insight Manager
Reports to: Operations Director
Start Date: 1 Oct 2021
Location: Home Based, with regular working days in London
Salary: From £30k to £35k FTE depending on experience and qualifications (+11% employer pension contribution)
About Now Teach
Our long-term vision is a world where children benefit because talented people, who’ve already had successful careers, become teachers, and bring their skills and experiences to the schools that need them most. We support Now Teachers, training providers, schools and the wider education system to realise the full potential of career-changers in education.
Career-changers bring new experiences into the classroom, but they often need support to complete their training and stay in teaching. We offer Now Teachers one-to-one support, alongside a comprehensive structured programme helping them change career successfully. This support continues after they’ve completed their training, and the Now Teach Network is there to help make the most of their experience and skills as career-changers.
Our support helps Now Teachers stay in teaching: our retention rate is almost twice the national average for 40–65-year-olds. Over 90% of our cohort are satisfied or very satisfied with the support they get from Now Teach.
We have a strong brand, a robust, efficient selection process and a programme of wrap around support that has been honed over several cohorts. Since 2016, over 11,000 people have expressed interest in joining Now Teach and we have recruited over 500 career changers with significant industry experience into teaching. In September 2021, we welcomed our largest cohort of trainees.
We are looking for driven and committed people to help us meet new goals, increase our Network and create more impact in schools.
Working at Now Teach
“The workplace culture is extremely friendly, collaborative and supportive. It is full of people that want to do their best work and enable colleagues to do their best work but to have a pleasant time while doing so. There is also a training budget, good line management and plenty of room for people to take responsibility.” (Team member, Apr 2021)
Our people join and stay because they value Now Teach’s flexibility, close-knit team culture and social purpose. 33% of employees at all levels of the organisation work part time and everyone works flexibly, with time off in lieu part of our standard working practices.
We are a small, collaborative and supportive team of around 20 people. We are non-hierarchical, with 95% of our people believing their line managers listen and value their opinions and people of all levels getting stuck in. We set clear expectations and celebrate the successes of teams and individuals. 100% of our employees were proud to work at Now Teach, 100% think Now Teach is considerate of their wellbeing and 90% of them would actively recommend Now Teach as an employer.
Our culture is central to us encouraging and supporting people into teaching. Without our positive, honest, and flexible approach we wouldn’t be able to adapt to meet the needs of Now Teachers. We have been named as one of Working Mums’ Top Employers and Escape The City’s Top 100 Employers in 2020. We have won awards for our Culture, Flexible Working and Excellence in Public Service.
As well as flexible working and a great culture, we offer 28 days annual leave per year, which includes 3 days for Christmas closure (25th Dec-1st January) and a generous 11% pension contribution.
Now Teach is a recently independent charity and the Data, Systems & Insight Manager will play a key role in ensuring our systems and processes are working effectively for an organisation of 20-25 people as well as establishing an insight-led focus to our work.
There are two priorities for this role:
- Helping us to make best use of our systems to work effectively
- Develop our data and insight capability as an organisation to evaluate our impact and continually improve our processes
The Data, Systems & Insight Manager will be adept at working with multiple stakeholders and helping navigate and simplify processes. They know how to pull information from a CRM (Salesforce) alongside or combined with other data sources to identify trends and patterns. They can skillfully use system integrations to automate certain processes so that our team can work more effectively.
We need a self-starter who can understand how different users within the charity work with the information in our systems (particularly Salesforce) and assist them to make better use of what they can do. We want someone who can translate the complexity of data and systems for people who do not have expertise, draw out the key themes and implications and communicate these effectively.
The Data, Systems & Insight Manager will be required to:
- Develop and implement Now Teach’s data and systems strategy, aligning with Now Teach taxonomy to ensure we have effective systems to support process, rather than create process
- Provide and shape the data and insight used to inform Now Teach’s strategy, including identifying trends to support continual improvement and helping us understand our impact
Data & Insight
- Being the go-to person at Now Teach for all things data related
- Support teams to gather data from applicants and participants and drive the analysis of data to generate insight to continually improve and strategies to drive up response rates
- Ensure that we are using both internal and external data effectively and accurately, to gather insight on both our impact and our effectiveness, and to identify improvements
- Develop data management and data visualisation guidelines for Now Teach to ensure we have a consistent approach to gathering data
- Ensure we comply with GDPR and other relevant Data Protection legislation, including undertaking regular data audits, have accurate privacy statements and oversee our data retention schedule
- Maintain our data map and other related assets to ensure we have a clear view of what data we capture across the organisation and what we do with it
- Prepare relevant data, reporting and insight for governance including core funders and the Board
- Prepare relevant data and insights for external communication including social media, funders
- Identifying when third-party organisations need to be engaged for data gathering, research or impact development and managing their output
- Develop a detailed understanding of the systems we use and how they work together.
- Be responsible for maintaining our organisation Systems Map, identifying data flows and how our systems interact
- Support teams to procure new systems where needed, including developing requirements, identifying and evaluating suppliers, mapping how new systems interact with existing ones and supporting their implementation
- Conduct regular review of our systems to ensure they are working effectively and we are getting value for money
- Have a strong working knowledge of Salesforce, understanding the breadth of its functionality and supporting teams to create a Salesforce instance that works effectively for our organisation
- Manage updates for Salesforce and prioritise development, including managing any third-party developers where required
- Provide support and training for all staff on how to use Salesforce
- Acting as the Go To person in house for Salesforce
- Build meaningful reports and dashboards, enabling data viewing to be tailored to the user types.
- Working with all teams to develop new, and improve existing, reports and dashboards. This will also involve understanding teams’ information requirements and assisting them in interpreting and effectively utilising their reporting.
The ideal candidate will:
- Be detail-oriented but able to recognize the big picture trends and how we develop strategic level insights for the organization
- Able to manage multiple projects, systems and data sets and keep track of how they interrelate
- Strong at communicating and influencing / engaging stakeholders at all levels of seniority, both internal and external
- Have great skills and experience working with Salesforce; quick to learn new systems and help others to navigate them
- A team player who can fit into our growing but small team
- Have experience of project management, establishing operational systems and processes
- Take a hands-on flexible approach and thrive in a fast-paced environment
- Able to set own goals and manage workload in a flexible environment driving through to see results
- Open to collaborate and work with other teams to achieve the organisation’s goals
- Enthusiastic about our purpose and committed to making a difference
- Authentic with people, honest, enjoy building/maintaining strong relationships
This is intended as a full-time role, but open to part-time and flexible working patterns possible. Now Teach staff are primarily working from home due to Covid-19 and will be until at least January 2022. Some London office based regular scheduled days may be required.
To apply, please send a Cover Letter (no more than 1 side of A4) and CV (no more than 2 sides of A4) to email@example.com. Your Cover Letter should include why you are attracted to the role, why you are motivated to work at Now Teach and what you can bring to the team.
Deadline for applications is 9am on Mon 11 October; however, interviews will happen on a rolling basis, so early applications are strongly encouraged.
Diversity, Equity & Inclusion
Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavor to be as accommodating as possible. If you would like to discuss specific requirements, please contact firstname.lastname@example.org or call 020 7430 8878 and ask to speak to the Ops Team.
All applicants must have an existing Right to Work in the UK.
Safe Recruitment Procedure
Now Teach are committed to safeguarding and promoting the welfare of children and young people. In order to meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to an enhanced Disclosure and Barring Service check.
References from the previous and current employer will be taken up for shortlisted candidates, and where necessary employers may be contacted to gather further information.
All new staff will be subject to a probation period of 3 months (which may, in certain circumstances, be extended). The probation period is a trial period, to enable the assessment of an employee’s suitability for the job for which they have been employed.